­Privacy Policy

Network Answer recognises that your privacy is important, and we are committed to protecting personal information that we collect from you in accordance with Australian Privacy Laws (The Privacy Act 1988). For this reason, Network Answer has adopted a privacy policy which sets out how we collect, use, disclose and otherwise manage your personal information.

The following privacy statement applies to all activities conducted by Network Answer, be it through any of its businesses or over any of its websites.

Collection of personal information

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

The type of information we may collect, and hold includes personal information about:

  • clients and potential clients and their employees information about individuals we collect in the course of conducting business
  • vendors, suppliers and their employees
  • financial information, such as bank account or other payment details
  • employees, prospective employees and contractors, and
  • usernames and passwords that you create when registering for an account for you
  • device information, such as the model and ID of the device you use, operating system, telephone number
  • server and workstation information, IP address, hardware settings, administrator usernames and passwords and all network information.
  • other people who come into contact Network Answer.

In general, the type of personal information we collect and hold includes names, addresses, contact details, titles, e-mail addresses, occupation, details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to delivery those products and services and to respond to enquiries, information you provide to us through our customer surveys, information associated with Network Answer marketing events and other information which assist us in conducting business, providing and marketing services and meeting legal obligations.

As a provider of a range of information technology products, services and resource solutions, Network Answer primary purpose for collecting, holding, using and disclosing information is to facilitate the efficient provision of quality information technology products and services. Specifically, we collect information so that we can:

  • identify you, your company and conduct appropriate checks;
  • understand your requirements and provide you with a product or service;
  • set up, administer and manage your products, services and systems;
  • for the administrative, marketing, planning, product or service development, purposes of Network Answer;
  • manage complaints and disputes;
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

If you do not agree to provide us with your personal information, this may limit our ability to provide our services and solutions to you effectively. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services and solutions you, or they, are seeking.

How do we collect personal information

We generally collect personal information:

  • from you directly when you provide your details to us;
  • when you purchase our solutions, products and services;
  • from you indirectly through emails, forms, face-to-face meetings, interviews, registration and attendance at seminars, business cards and telephone conversations
  • when we obtain feedback from you about our solutions and services;
  • when we market our products, solutions and services to you; and

Disclosure

We may disclose your personal information to our employees and related bodies corporate.

We may also disclose your personal information to:

  • contractors, and suppliers with whom we have a commercial relationship for business, and related purposes; and
  • any organisation for any authorised purpose with your express consent.

Data security

As an information technology company, Network Answer employs state of the art security systems and procedures to ensure the integrity and security of personal information held by the company. Network Answer also employs physical and administrative safeguards. We hold personal information in either paper-based records, in secure access-controlled premises or in electronic form in databases and email files which require logins and passwords. Network Answer personnel are also contractually bound by confidentiality obligations.

We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third-party data storage providers (which may be located off-shore).  Sometimes we also keep hard copy records of this personal information in physical storage facilities.  We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time.   These measures include:

  • restricting access to our physical and electronic databases, and physical security such as security procedures for access to our business premises; and
  • technological security procedures including password protection, network firewalls, encryption, intrusion detection and site monitoring where practicable to do so.
  • We also take steps to monitor access to and modification of your information by our employees and contractors, and ensure that our employees and contractors are aware of and properly trained in their obligations for managing your privacy.

However, the internet is not a secure environment and no matter what physical and technical security processes and procedures are used we cannot guarantee the security of your personal information.  You also play an important role in keeping your information secure by maintaining the confidentiality of any usernames and passwords you use with our products and services (including our website).